Return and Exchange
Return and Exchange Policy for Distant Countries
Due to the impact of uncontrollable factors on the transport time of goods, the transport time of distant countries will be longer, and the logistics status can only be checked on the system after it reaches the recipient's destination country. In the process of transport, the company will not give a refund if the customer claims a refund request. If the goods have quality problems or the parcels are lost, the company will strictly comply with the warranty regulations.
Refund Requests
In the event that a customer in a distant country requests a refund due to extended transportation times, we are unable to provide a refund. Please understand that the longer delivery times are a result of external factors beyond our control, and we are unable to influence or expedite the transit process.
Quality Issues and Lost Parcels
If the received goods have quality problems or if the parcel is lost during transit, we strictly adhere to our warranty regulations. In such cases, we will assess the situation and handle it accordingly as per our warranty policy. Please reach out to our customer support team with detailed information and evidence of the issue, and we will provide the necessary assistance to resolve the matter.
We value our customers' satisfaction and strive to provide reliable products and services. If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team.